Can I just show up at the studio for a trial class? You can try, but we wouldn’t advise doing so as we can’t promise that there will be a class booking available for you. While we’ll absolutely do our best to accommodate you, it’s much better to book your trial class in advance.
Do I need to bring anything with to my trial class? Kindly bring along a sweat towel and water bottle. When you arrive at your trial class, you will meet the trainer and sign a BOUND waiver before partaking in class.
What if I don’t receive an email confirmation after booking a trial class? Contact the BOUND studio directly via phone call.
Will I be pressured to sign up at the end of my trial class? Absolutely not. Unlike most other gyms, none of our staff have sales quotas or work on a commission basis, so there’s no financial incentive for them to give you the hard sell. At no point will you end up in a ‘member services’ office (we don’t have one) or be offered any type of ‘one time only’ deal. We don’t believe in all that nonsense.
Do I have to book and unbook? Can’t I just show up?
Yes, you have to book as our classes are capped at 24 members per class. Don’t worry though, it’s super easy to do via our app or online. Booking for class ensures you a spot in class, unbooking allows for others to book or fall into class from the waiting list. Kindly do not book multiple classes if you are unsure what class time you will be able to attend, you have up until 30 minutes before a class to book. Itensity will take note of multiple bookings and fine you accordingly.
How does the waiting list work? If the 24 class bookings are booked the waiting list will open. The waiting list is for 4 class bookings. You will receive an email OR sms notification that your waiting list booking has converted to a class booking. If a class is fully booked and you arrive and have not booked you will need to wait for next class.
I forgot my log in details how do I change it? Your username is your email address or cell phone number that you signed up with. If your details change, please update admin and your updated Itensity details will be emailed to you.Click ‘Forgot Password’ on the log in page, Itensity will email you to reset your password. If you are unable to remember or change your username and password email admin.
What if I show up late? Can I still join the session? It depends on how late you are. The rule is that you can’t join a session after the warm-up has been completed. This is both for your safety and to ensure that the class continues to run on time and without interruption.
Training Gear must haves: You are required to have a sweat towel and water bottle with you whilst taking part in class. Training clothing and shoes are a necessity and we encourage you to wear your BOUND gear.
Can my children wait in the gym while I train? Kindly note we do not have a designated children’s area. Children can wait in the reception area of the studio, they may not enter the studio floor during the workout, to avoid injury to themselves or others.
What happens if I leave something in a locker? The lockers will be emptied every day and if anything is found it will be kept it in lost and found. Any items unclaimed after one month will be disposed of. Please note that property is left in lockers entirely at your own risk.
Are there shower and changing room facilities? Yes, we do have shower and changing room facilities available in studio.
Is there parking and is it safe? Yes, there is free parking within a business park and it is safe and monitored by security.
Are there any initiation fees?
There is no initiation fee when signing up. Our memberships run in calendar months, if you sign up within the month you will receive a pro rata invoice for training thereafter you will be debited upfront each month for training.
Does my membership allow me to train at any BOUND studio?
You are signing up at a specific studio and therefore cannot train at any other BOUND studio other than the one you signed up at. You can purchase Drop in classes to attend another studio at any time, drop in class to be purchased at that studio.
Do I need to renew my BOUND membership?
Once signed up your membership will recur monthly, there is no need to renew your membership. Renewal is required if you have previously terminated your membership and would like to start training at BOUND again.
If I get booked off for an operation, illness or injury can I freeze my membership?
Kindly provide BOUND with your doctor’s note booking you off and clearance when you can start training again. Your membership will be frozen for your required amount of time. Thereafter your membership and debit order will continue.
Can I freeze my membership for other reasons other than operation, illness or injury?
BOUND offers a once a year membership ‘pause’. Membership pauses can be used between February and November within a year and only for a one-month period per year. You will not be debited for this one-month period. If you request another pause within that year, there will be a fee included. Pauses would be best suited for an overseas trip etc. Kindly contact your studio to activate a membership pause.
Can I terminate my BOUND membership?
Yes, you can terminate your membership by emailing a termination letter to your BOUND studio. BOUND will require a calendar months’ notice and payment in order to terminate your membership. A calendar month will be from the 1st to the 30th or 31st. If you terminate within a month, the following month will be your calendar month. Under certain circumstances (e.g. you are forced to move abroad for your job) we may waive the termination fee if you can provide acceptable supporting documentation. If you’ve paid in full for a term membership, you can’t terminate (i.e. you can’t get a refund). However, you are free to privately sell (or donate) any remaining months or sessions to a third party provided they have done (or are willing to do) a trial class before taking over your membership.
Do you offer corporate package or discounts?
We do offer corporate packages and discounts. Contact your BOUND studio directly for a tailored package.
Do you offer personal training?
Yes, we do offer Personal Training at our BOUND studios. Contact your preferred BOUND studio to start training with a personal trainer.
Can I come to BOUND classes using the Fitkey app?
Yes, if you signed up on Fitkey you will be able to book to attend a BOUND class. Kindly ensure you inform the trainer in class that you have booked through Fitkey. You will be required to sign a BOUND waiver before taking part in class.
Will I be effected by membership price increases?
Your BOUND studio will inform you of membership price increase by notifying you with a 2-month calendar notice.”