FAQ's
TRIALCLASS
You can email, phone, WhatsApp or submit a contact request on the BOUNDFIT website.
It is to your benefit to partake in a trial class. It is great to experience the workout style and community feel we have at BOUNDFIT. You can sign up without attending a trial class. If you are under 18, you will need to partake in a trial class with consent from a parent or guardian before receiving the go ahead to sign up as a member at BOUNDFIT.
While we would love for you to come train with us at BOUNDFIT, if you have any ailment or injury it may be unsafe for you to do so. Give us a call and we will advise you on the next step in starting your fitness journey at BOUNDFIT. If your doctor believes you are not ready to perform relatively intense exercise, or you are unable to provide a doctor's note confirming that you are, you will be unable to train at BOUNDFIT until your doctor gives you the green light.
We cap classes at 24 bookings to ensure a proper introduction and safe training experience. Your trainer will assess you throughout the trial and check your readiness. Your first visit also gives us a chance to introduce you to our training system and movement patterns. You will also get personalised recommendations based on your fitness level and training history, ensuring you always get a safe and effective workout.
Simply notify the BOUNDFIT studio that you are unable to attend your trial class and would like to reschedule.
You can try, but we would not advise it as we cannot promise a class booking will be available. We will absolutely do our best to accommodate you, but it is much better to book your trial class in advance.
Kindly bring along a sweat towel and water bottle. When you arrive you will meet the trainer and sign a BOUNDFIT waiver before partaking in class.
Contact the BOUNDFIT studio directly via phone call.
Absolutely not. None of our staff have sales quotas or work on a commission basis, so there is no financial incentive to give you the hard sell. At no point will you end up in a sales office or be offered a one time only deal. We do not believe in any of that nonsense.
CLASSBOOKINGS
Upon signing up as a member at BOUNDFIT you will receive a welcome email with instructions on how to download and your log in details for our class booking app, Itensity. Once you have downloaded the app, Itensity will ask you to log in. Accept the terms and conditions on your first log in. Select Bookings, the monthly calendar will open, select the date and click here to book. Your name will appear and you are booked in for class. You can book classes each Friday for the following two weeks. Class bookings can be booked or unbooked up to 1 hour prior to a class. To cancel a booked session, simply tap Unbook next to your class booking.
Yes, you have to book as our classes are capped at 24 members per class. It is super easy to do via our app or online. Booking ensures you a spot in class and unbooking allows others to book or fall in from the waiting list. Please do not book multiple classes if you are unsure which time you will attend. You have up until 30 minutes before a class to book or unbook. Itensity will take note of multiple bookings and fine you accordingly.
If all 24 class bookings are taken, the waiting list will open for up to 4 bookings. You will receive an email or SMS notification when your waiting list booking converts to a class booking. If a class is fully booked and you arrive without having booked, you will need to wait for the next class.
Your username is the email address or cell phone number you signed up with. Click Forgot Password on the log in page and Itensity will email you a link to reset your password. If your details have changed, please update admin and your new Itensity details will be emailed to you. If you are still unable to log in, email admin directly.
It depends on how late you are. The rule is that you cannot join a session after the warm-up has been completed. This is both for your safety and to ensure that the class continues to run on time and without interruption.
BOUNDSTUDIO
Of course! Email BOUNDFIT your referral's name, class time and date to book them in for their first complimentary class if they are interested in signing up as a member. Your referral can choose a class time and date that suits them best and can reschedule if they are unable to attend.
Yes! Email BOUNDFIT your guest's name, class time and date to book them in for a drop in class. Drop in classes are R100.00 per class per person.
You are required to have a sweat towel and water bottle with you during class. Training clothing and shoes are a necessity and we encourage you to wear your BOUNDFIT gear.
We do not have a designated children's area. Children can wait in the reception area of the studio but may not enter the studio floor during a workout, to avoid injury to themselves or others.
Lockers are emptied every day and any items found will be kept in lost and found. Items unclaimed after one month will be disposed of. Please note that property is left in lockers entirely at your own risk.
Yes, we have shower and changing room facilities available in studio.
Yes, there is free parking within a business park. It is safe and monitored by security.
BOUNDMEMBERSHIP
There is no initiation fee when signing up. Our memberships run in calendar months. If you sign up within the month you will receive a pro rata invoice for training, thereafter you will be debited upfront each month.
Once signed up your membership will recur monthly, there is no need to renew. Renewal is only required if you have previously terminated your membership and would like to start training at BOUNDFIT again.
Yes. Simply provide BOUNDFIT with your doctor's note booking you off and clearance when you are able to start training again. Your membership will be frozen for the required amount of time, thereafter your membership and debit order will continue as normal.
BOUNDFIT offers a once a year membership pause. Pauses can be used between February and November and only for a one month period per year. You will not be debited during this period. If you request an additional pause within that year a fee will apply. Pauses are best suited for situations like an overseas trip. Contact your studio to activate a membership pause.
Yes, you can terminate your membership by emailing a termination letter to your BOUNDFIT studio. BOUNDFIT requires a calendar month's notice and payment to terminate. A calendar month runs from the 1st to the 30th or 31st. If you terminate within a month, the following month will be your notice month. Under certain circumstances, such as being required to relocate abroad, the termination fee may be waived with supporting documentation. If you have paid in full for a term membership you cannot get a refund, however you are free to privately sell or donate any remaining months or sessions to a third party provided they complete a trial class first.
Yes, we do offer corporate packages and discounts. Contact your BOUNDFIT studio directly for a tailored package.
Yes, we offer personal training BOUNDFIT. Contact us to start working out with a personal trainer.
Yes, if you signed up on Fitkey you will be able to book a BOUNDFIT class. Please inform the trainer in class that you have booked through Fitkey. You will be required to sign a BOUNDFIT waiver before taking part in class.
Your BOUNDFIT studio will notify you of any membership price increase with a 2 month calendar notice.
